Our Privacy Policy

Last updated Nov 23, 2019
About 7 mins to read.

El Porteño Limited (“El Porteño”, “We”, “Our”) is committed to protecting your privacy. We demonstrate this commitment by publishing this Privacy Policy to inform you of:

  1. The information we collect from you through this Website;
  2. How we use the information;
  3. With whom we share the information and why;
  4. Your choices regarding collection, use, and distribution of information;
  5. The security procedures in place to protect the information;
  6. How you can correct any inaccuracies in the information; and
  7. Miscellaneous privacy terms.

The Information We Collect

When you visit the www.elporteno.com website (“Website”) your IP address is recorded, as well as cookie information and the webpages within the Website that you may visit.

A cookie is a piece of data stored on your hard drive containing information about you. Usage of a cookie is in no way linked to any personally identifiable information while on this Website. Once you close your browser, the cookie simply terminates.

El Porteño is the sole owner of the information collected on this Website.

El Porteño collects personally identifiable information from you when you register with us, purchase products from or provide such information through a submission form on the Website. Such personally identifiable information may include your name, age, address, telephone number and any other additional information you voluntarily provide. Submission of personally identifiable information to El Porteño through this Website is strictly voluntary.

El Porteño does not knowingly collect data directly from anyone under 13 years of age. By submitting information to El Porteño through this Website, you are representing that you are at least 14 years of age. If you believe El Porteño has inadvertently collected any such data, please contact us at info@elporteno.com for information regarding removal of any such data from our files. El Porteño reserves the right to limit certain promotions to those at least 18 years of age.

How We Might Use Your Information

El Porteño uses cookies to enhance your Website experience. For instance, by setting a cookie on the Website, you would not have to log in a password more than once, thereby saving time. If you reject the cookie, you may still use the Website. The only drawback to this is that you will be limited in some areas of the Website. Cookies can also enable El Porteño to track and target your interests to enhance your experience on the Website.

In addition to cookies, El Porteño records your usage of the Website. El Porteño may share this information with third party analytics partners, such as Googles Analytics and Quantcast, to improve the Website. We do not combine your IP address, usage data, results from third party analytics with personally identifiable information.

From time-to-time we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and eligibility to win requires no purchase of our products and/or services and, therefore, you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, gender, ethnicity, date of birth, age, etc.). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website and what products/services we may render therefrom.

El Porteño uses personally identifiable information solely for internal purposes. We may, with your permission, use personally identifiable information to send you marketing materials, such as coupons and product information. However, we will not share any personally identifiable information provided by you through this Website with any nonaffiliated companies, except in furtherance of providing you goods or services that you have specifically requested.

With Whom We May Your Share Information and Why?

El Porteño may share aggregate, non-personally identifiable demographic information with partners and advertisers. El Porteño may share your personally identifiable information with our franchisees and affiliates which also adhere to the terms of this Privacy Policy. El Porteño will not share your personally identifiable information with any nonaffiliated companies except in furtherance of providing you goods or services that you have specifically requested.

When we share your personally identifiable information with nonaffiliated companies, we do so only under the terms of a confidentiality agreement which prohibits the nonaffiliated companies from sharing your personally identifiable information with others.

We may also share your personally identifiable information in response to subpoenas, court orders, or in exercise or defense of our legal rights.

In the event El Porteño merges with another company, El Porteño will contact you before transferring your personally identifiable information to such other company.

Your Choices Regarding Collection, Use, and Distribution on Information

You have the option to ‘opt-out’ of having your information used for purposes not directly related to this Website at the point where we ask for the information. If you no longer wish to receive our special offers or promotional materials from El Porteño or its partners, you may opt-out of receiving these communications by replying with “Unsubscribe” in the subject line in the e-mail, or e-mail us with “Unsubscribe” in the subject line at info@elporteno.com. El Porteño will, within a commercially reasonable period of time, remove your information from databases used to provide you with such special offers and promotional materials.

Security Procedures in Place to Potect the Information We Collect

El Porteño utilizes several security measures to prevent the loss, corruption or unauthorized dissemination of information collected through the Website. Such procedures may include Secure Socket Layer encryption for sensitive information, password protection and/or database security protocols.

Regardless of the security measures undertaken, however, no website operator can guarantee the security or privacy of data collected. Accordingly, despite our efforts to constantly monitor and upgrade our security measures, there will always remain a slight possibility that the data may become compromised. If at any time you become aware of any problems with El Porteño security procedures, please contact us immediately at info@elporteno.com so that we may review and correct any problems.

How You Can Correct any Inaccuracies in the Information

If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove your personal data from our files. Kindly make such request in writing to El Porteño at:

El Porteño Limited
1 Ferry Plaza, Embarcadero
San Francisco, CA 94111

You can also do so via telephone at (415) 513-4529 or by e-mailing us using the subject line “Information Change Request” at info@elporteno.com.

Miscellaneous Privacy Terms

If at any time El Porteño becomes aware of any unauthorized usage of this Website, including any unauthorized political, commercial, malicious, destructive or illegal use, El Porteño may, at its discretion, purge the information and/or report any such activities to the relevant authorities. If you become aware of any such unauthorized usage of the Website, please contact us immediately at info@elporteno.com.

This Website contains links to other websites. Please be aware that El Porteño is not responsible for the privacy practices of such other websites. We encourage you to note when you leave this Website and read the privacy statements of each website that collects personally identifiable information. This Privacy Policy only applies to information collected by this Website.

Independently owned and operated franchises of El Porteño may have their own websites which may or may not adhere to the terms of this Privacy Policy. It is important to review the privacy terms of any such franchise website before submitting any personally identifiable information.

In the event El Porteño significantly modifies its treatment of personally identifiable information, El Porteño will notify you in writing by sending you written notice to the primary email address you have provided us or by placing a prominent notice of such modifications on this Website. Your continued use of this Website after the posting of any changes shall constitute your agreement with and acceptance of such changes.